Smart Lockers and the 7 Biggest Misconceptions

June 23, 2022 by
Jan Brebaum

Modern technology has undoubtedly become an integral part of our lives, significantly influencing it, but also enabling many industries to develop faster and more efficiently. For example, under the influence of technology, buildings and their integral components, such as smart lockers and cabinets, have become more innovative, or more accurately, digital. While the word "innovation" evokes excitement and delight in many of us, the word "digital" does not always evoke only positive emotions, but also some concerns. That's why a lot of myths have grown up around the topic of smart locks and lockers, which are worth taking a look at.


What is a Smart Locker?

Smart Locker is a secure storage solution that has integrated technology built into it, to automate the delivery, notification and distribution of packages between suppliers and end customers, or simply to enable digital access to and management of personal lockers/cabinets for private clients.

How does it work?

Opening, closing or managing a box is very simple and secure. Suppliers who deliver shipments or goods to an empty smart locker receive a one-time access code, which they usually enter using a PIN pad device.

The recipient is automatically notified that their package is ready for pickup and can pick it up from their own smart locker by opening it using, for example, a smartphone app or their personal PIN code.

Via the app, the user can easily book, open and close the box. No keys, coins or numeric codes are needed. Digital access to the locker is encrypted and verified with a personal PIN or biometric authentication. 

Unlike traditional locks, the intelligent locking system reminds you to empty the locker first, e.g. in the office or gym. After leaving the building, the user automatically receives a reminder message on his cell phone. It quickly becomes clear that smart locks offer many benefits. Still, smart lockers are not yet as widespread as they could be. This is because there are many misconceptions about smart locks. ​


#1 Myth: Smart locks are difficult to install 

Smart locks often impress with the multiple uses they offer, such as keyless entry, remote control via smartphone, more control over who has access to your front door, etc. However, after deciding on smart lockers, most people face the problem of installation. 

Sensorberg usually gives installation support by phone or on-site. Partner companies recommended by Sensorberg perform the installation or technicians contracted by the customer. Commissioning and testing of the solution are done by Sensorberg. 


#2 Myth: Smart key systems are not secure 

There is growing concern about the security of Internet-connected devices and keyless entry systems - especially when it comes to the safety of one's valuables. This concern is justified- but good data protection succeeds above all when only the most necessary data is stored and, if possible, this data cannot be assigned to individual persons. When collecting data, only the information that is necessary for the system should be stored and deleted as soon as it is no longer needed. It is also possible to replace data and entries about specific individuals with pseudonyms. This ensures that this data can no longer be clearly assigned to specific individuals. The misconception that Bluetooth connections are not secure does not really hold true, because Bluetooth is always evolving, just like any other technology. However, Bluetooth connections are quite secure: In order to transfer data between two Bluetooth-enabled devices, they must first be paired, otherwise, no data exchange is possible. The pairing devices form an initialization key with 128 bits. This protects the exchange of the actual link key. The link key is only known to the two pairing partners that want to communicate with each other. Authentication is performed using the challenge-response method. During the actual data transmission, the transmitted data is additionally encrypted. To prevent "eavesdropping," the radio frequency changes between 79 channels 1600 times per second. Compared to traditional security systems, which are much easier to tamper with, electronic locks provide a secure and practical option for storages and lockers. 

The short answer: Smart locks are virtually impossible to pick. 


#3 Myth: Smart locks are easier to hack than traditional locks   

A common misconception is that smart locks are easy to hack. Yet this belief is not entirely true, as the communication between the lock and the "key" in its form is absolutely unique. Especially with smart locks operated by smartphones, the encrypted message between the two devices is virtually impossible for hackers to imitate.  


#4 Myth: If the smartphone is lost or stolen, strangers can open the lock  

Nowadays, almost all of us own a smartphone, which we rarely want to do without. With many apps, we give away our data and personal information with just a few clicks. With network-enabled locks, however, it's easy to feel uneasy, because what happens if the smartphone falls into the wrong hands, gets stolen, or is lost? The risk of losing a mobile device gives everyone worrying thoughts. However, in reality, it is almost impossible. Most locks have a personal PIN code. Moreover, even all smart key systems allow you to log in from different devices and change the access code for your smart locks remotely with the help of dedicated customer service. With digital locking systems like the one of Sensorberg, temporary access rights can be assigned and withdrawn very quickly and at short notice, even remotely.


#5 Myth: Smart locks don't work during power outages or without the internet 

Access is managed by card or smartphone app. All of this is secure thanks to the "offline" feature we developed. This means that users can access rooms and open doors regardless of whether the internet is available or not. This offline capability applies to all types of doors. It doesn't matter if it's a front door, a storage unit, roll-up doors, or even elevators. In the unlikely event of a power outage, the building's emergency power supply kicks in, allowing doors to continue opening. Our hardware from Retrofit. Is also battery-powered and remains unaffected by power outages. If the cell phone battery dies, it is also possible for building managers to provide a temporary guest access card. 


#6 Myth: Smart locks are too expensive

Another common misconception is that all smart devices are overpriced. Although smart locks can be more expensive than traditional locks, there are more pros than cons to this investment. Since each potential customer has their own requirements and expectations, the disadvantages may include a larger investment and constant monitoring of battery life to ensure there are no malfunctions - which could become an unattractive proposition for some. However, the advantages of a smart lock include benefits such as increased security, flexibility in sharing access, constant control over who unlocks and locks, elegant design - and the list goes on.


#7 Myth: Smart locks cause more concern than conventional locks 

Smart locks take the burden off you that you didn't know existed. Whether it's at the gym, at work, at the packing station, at the co-working space, etc., traditional locks may ensure that at the end of the day, you'll find your belongings. Electronic locks, on the other hand, actively make life easier. The constant worry of whether you really locked the lock or the worry of losing a key is now a thing of the past. 

Sensorbergs Smart Locker systems safely and responsibly relieve you of your responsibilities and simplify your everyday life. Not only do you save time, but you also gain more security.